Refund policy
Last updated: November 5, 2026
Pixlico sells digital study access only. Nothing is shipped, so there is nothing to return. All prices are in U.S. dollars and are one-time payments: nothing renews automatically.
1. Pass-or-refund guarantee
What we promise: if you fail your official CDL knowledge test after studying with Pixlico, we refund 100% of what you paid us (plan, add-ons and upgrades included).
The only condition: you completed at least 3 full mock exams in Pixlico for that test before your official test date. Our system records this automatically; you can see your count in your student area.
How to claim: email support@pixlico.com within 30 days of your official test date, from the email used for your purchase, with a photo or screenshot of your result (you may hide personal details except the date and the result).
When you get paid: within 5 business days of your claim, to your original payment method. Your bank may take a few more days to show it. You keep your access. No other conditions apply.
2. Other full refunds
- You were charged twice for the same item.
- You bought by mistake and have not started any mock exam: ask within 7 days of purchase.
- A technical problem on our side stops you from using the study app and we cannot fix it within 5 business days.
For these refunds, access to the refunded item ends when the refund is issued.
3. How refunds are paid
Refunds go back to the original payment method through Shopify Payments. We never ask for your card number by email or phone.
4. Bank disputes (chargebacks)
Please contact us first: most problems are solved in one business day. If a payment is disputed with your bank, access linked to that payment is paused while the dispute is open, and closed if the payment is reversed.
5. Contact
B2 INVEST LTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom — support@pixlico.com. We answer in English or Spanish within 1 business day.